Terms of service

ZEVQILO Terms of Service

Last updated: 12 August 2026

1. About ZEVQILO

These Terms of Service govern your access to and use of the ZEVQILO website and any purchase made through our online store.

ZEVQILO is a customer-facing brand operated by Pambhar Dixitkumar Dineshbhai, a sole proprietorship in India.

Throughout these Terms, “ZEVQILO”, “we”, “us”, and “our” refer to the business operating the ZEVQILO online store.

By accessing our website, using our services, or placing an order, you agree to these Terms together with the policies applicable to your purchase.

Where mandatory law provides rights or remedies that cannot be limited by these Terms, those rights and remedies will continue to apply.

2. Eligibility to Use the Store

By placing an order through our store, you represent that you are legally capable of entering into the transaction or are acting with the involvement or authorisation of a parent, legal guardian, or other person legally entitled to act on your behalf where required.

You must provide accurate and complete information when using our store.

3. Products

ZEVQILO sells artificial, imitation, and fashion jewellery.

Unless expressly and specifically stated on an individual product page, our products should not be understood as:

• Solid or real gold jewellery.
• Solid or real silver jewellery.
• Diamond jewellery.
• Jewellery containing precious gemstones.
• Investment-grade jewellery.
• Hallmarked precious-metal jewellery.

Terms such as gold-tone, silver-tone, rose-gold colour, gold-plated, silver-plated, imitation, artificial, or similar descriptions refer to the colour, finish, plating, appearance, or product construction described on the applicable product page and should not be interpreted as a representation that the product is made from solid precious metal.

Customers should review the applicable product description, photographs, dimensions, size, colour, material information, plating or finish information, variants, care information, and other product details before placing an order.

We make reasonable efforts to describe and represent our products accurately.

However, minor variations in colour or appearance may occur because of photography, lighting, display settings, screen calibration, manufacturing variations, or similar factors.

Nothing in this section permits materially inaccurate or misleading product descriptions.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve that product.

Inventory may occasionally become unavailable after an order is placed because of stock discrepancies, simultaneous purchases, damaged inventory, technical errors, or other legitimate operational circumstances.

If we are unable to fulfil a paid order, we will contact the customer where appropriate and provide an applicable refund or other appropriate resolution.

5. Prices

All prices displayed on the ZEVQILO store are in Indian Rupees (INR) unless otherwise expressly stated.

We may change product prices for future purchases at any time.

Price changes will not ordinarily affect an order that has already been successfully placed, except where there is an obvious and genuine technical, typographical, or material pricing error.

Where such an error is identified before fulfilment, we may contact the customer to explain the issue and, where appropriate, provide the option to proceed on corrected terms or cancel the affected order and receive a refund of any applicable amount already collected.

Nothing in this section permits misleading pricing or arbitrary alteration of an accepted transaction contrary to applicable law.

6. Taxes

Applicable taxes are charged or included in accordance with our store configuration and applicable law.

Where a product price is displayed as tax-inclusive, applicable GST forms part of the displayed price.

The tax treatment of an order may vary depending on the nature of the product, transaction, delivery location, or other factors relevant under applicable tax law.

Applicable tax information may also appear on the customer's order confirmation, invoice, or other transaction document.

7. Shipping Charges

Our current standard shipping structure within India is:

• Orders below ₹299: ₹79 standard shipping
• Orders of ₹299 or above: Free standard shipping

The applicable shipping charge, if any, will be displayed at checkout before the customer completes the order.

Free-shipping eligibility may take into account discounts or other order adjustments reflected during checkout.

Please refer to our Shipping & Delivery Policy for additional shipping information.

8. Orders

Customers are responsible for providing accurate information when placing an order, including where applicable:

• Customer name.
• Delivery address.
• PIN code.
• Mobile number.
• Email address.
• Product selection.
• Size, colour, design, or other variant selection.
• Other information reasonably required to process or deliver the order.

Please review your order carefully before completing payment.

Changes to an order may not be possible after processing, packing, fulfilment, courier handover, or dispatch has begun.

9. Order Confirmation and Acceptance

After an order is submitted, an automated order-confirmation message may be issued.

An automated confirmation indicates that our system has received the order and records the transaction information submitted by the customer.

We may need to review or cancel an order in limited circumstances including:

• Product unavailability.
• Payment failure.
• Materially incomplete or invalid order information.
• Suspected fraud or unauthorised payment activity.
• Delivery restrictions or unavailable serviceability.
• Obvious material pricing or technical errors.
• Duplicate or clearly erroneous orders.
• Legal or regulatory requirements.
• Circumstances that reasonably prevent fulfilment.

If ZEVQILO cancels an order after successfully receiving payment, the eligible amount collected will be refunded in accordance with our refund process.

10. Payments

Customers may use the payment methods displayed and available at checkout.

Available methods may include:

• UPI.
• Debit cards.
• Credit cards.
• Net banking.
• Wallets.
• Other electronic payment methods supported by the payment provider.

Available payment methods may change from time to time.

Payment transactions may be processed by independent payment-service providers.

ZEVQILO does not guarantee that every payment method will be available for every transaction, customer, device, bank, or payment provider.

11. Payment Security

ZEVQILO will never ask you to provide customer-support personnel with confidential payment authentication information such as your:

• UPI PIN.
• Debit or credit card PIN.
• CVV.
• OTP.
• Internet-banking password.
• Similar confidential authentication credentials.

Customers should never disclose such information to anyone claiming to represent ZEVQILO.

If you receive a suspicious payment or refund request claiming to be from ZEVQILO, please contact us through our official support channel.

12. Order Cancellation

Customers may request cancellation before dispatch by contacting ZEVQILO as soon as possible.

Submitting a cancellation request does not automatically guarantee cancellation.

Once packing, fulfilment, courier handover, or dispatch has begun, we may be unable to stop the shipment.

Where a prepaid order is successfully cancelled before dispatch, the applicable refund will be handled according to our ZEVQILO 7-Day Replacement & Refund Policy.

13. Shipping and Delivery

Orders are normally processed within approximately 1–2 business days.

This normal processing period is included within our general delivery estimate and should not ordinarily be added separately.

For standard shipping within India, orders are generally expected to be delivered within approximately:

4–7 business days from order confirmation.

Delivery timelines are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by:

• PIN-code serviceability.
• Destination location.
• Courier operations.
• Public holidays.
• Weather.
• Transportation disruptions.
• Government restrictions.
• Operational delays.
• Force majeure events.
• Other circumstances outside our reasonable control.

Please refer to our Shipping & Delivery Policy for complete shipping and delivery terms.

14. Damaged, Defective, Incorrect, or Misdescribed Products

If you receive a product that is:

• Damaged.
• Defective.
• Incorrect.
• The incorrect size, colour, design, or variant compared with what you ordered.
• Materially different from what was ordered or described.

please contact ZEVQILO and submit a request under our ZEVQILO 7-Day Replacement & Refund Policy.

Requests under that policy should normally be submitted within 7 days from the date of delivery.

We may reasonably request:

• Your order number.
• A description of the issue.
• Photographs.
• Packaging photographs where relevant.
• Video evidence where reasonably necessary.

An unboxing video is not automatically mandatory for every claim.

15. Replacement-First Approach

For eligible damaged, defective, incorrect, or materially misdescribed product claims, ZEVQILO generally follows a replacement-first approach where permitted by applicable law.

Where an eligible claim is approved:

• We will attempt to provide the same product or variant where reasonably possible.
• No additional product charge will apply for the approved replacement.
• ZEVQILO will bear reasonable reverse-pickup or approved return-shipping costs where the issue is attributable to the product or fulfilment.
• ZEVQILO will bear the reasonable cost of delivering the approved replacement.

Where a replacement cannot reasonably be supplied, or another remedy is required under applicable law, we may provide an appropriate refund or other resolution.

This replacement-first approach does not override mandatory consumer rights.

16. Change-of-Mind Purchases

Unless expressly stated otherwise for a particular product or promotion, ZEVQILO does not operate a general change-of-mind return policy.

A replacement or refund will not ordinarily be provided solely because:

• The customer changes their mind.
• The customer no longer likes the product or design.
• The customer ordered the incorrect size, colour, design, or variant and ZEVQILO correctly supplied what was ordered.

This restriction does not apply where the product is damaged, defective, incorrect, materially misdescribed, or where another mandatory consumer remedy applies.

17. Refunds

Refund eligibility is governed by our ZEVQILO 7-Day Replacement & Refund Policy and applicable law.

Where a refund is approved, ZEVQILO aims to initiate it within 5 business days.

Approved refunds will normally be returned to the original payment method wherever technically supported.

After a refund has been initiated, the time required for the funds to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, wallet provider, or other financial institution involved.

External banking or payment-processing times are outside ZEVQILO's direct control.

18. Jewellery Care

Artificial and imitation jewellery can be affected by factors including:

• Water and moisture.
• Perfume.
• Cosmetics.
• Chemicals.
• Perspiration.
• Friction.
• Improper storage.
• Environmental exposure.
• Normal wear and use.

Customers should follow any jewellery-care information or product-specific care instructions provided on our website or with the product.

Unless expressly stated and supported for a particular product, ZEVQILO does not make a general representation that every product is:

• Waterproof.
• Anti-tarnish.
• Hypoallergenic.
• Permanently colour-retaining.
• Scratch-proof.
• Covered by a lifetime warranty.

Any specific product claim should be read according to the description of that particular product.

19. Promotions and Discounts

Promotional offers, discount codes, free-shipping campaigns, bundles, gifts, or other benefits may be subject to additional terms displayed with the relevant promotion.

Promotions may include:

• Eligibility requirements.
• Start and expiry dates.
• Minimum-order requirements.
• Product exclusions.
• Usage limits.
• Customer eligibility limits.
• Restrictions on combining promotions.

Refunds will be calculated taking into account discounts, promotions, or other reductions actually applied to the original transaction.

20. Customer Accounts

Where customer-account functionality is available, customers are responsible for maintaining the confidentiality and security of their account access.

Customers should provide accurate information and notify us where they reasonably believe their account has been used without authorisation.

ZEVQILO may restrict or suspend access to account functionality where reasonably necessary to investigate fraud, misuse, security concerns, or violations of these Terms.

21. Acceptable Use

You must not use the ZEVQILO website or services for fraudulent, illegal, abusive, harmful, or unauthorised purposes.

Prohibited conduct includes:

• Attempting unauthorised access to systems or accounts.
• Introducing malicious software or harmful code.
• Providing intentionally fraudulent information.
• Attempting fraudulent chargebacks or refund claims.
• Product substitution or return fraud.
• Abusing promotions.
• Impersonating another person.
• Interfering materially with operation of the website.
• Using the website in violation of applicable law.

ZEVQILO may investigate or reasonably restrict transactions or account activity where fraud or abuse is suspected.

Such investigation will not be used to unfairly interfere with legitimate consumer rights.

22. Intellectual Property

Unless otherwise indicated, ZEVQILO branding and original website content, including original text, graphics, photographs, product presentation, design elements, logos, and other original materials, are owned by, licensed to, or otherwise lawfully used by ZEVQILO.

You may use website content for ordinary personal and non-commercial purposes associated with browsing or purchasing from our store.

You must not commercially copy, reproduce, republish, distribute, impersonate, or misrepresent protected ZEVQILO content as your own or another business's content without appropriate permission, except where permitted by law.

Third-party intellectual property remains the property of its respective owners.

23. Third-Party Services

Our online store may use third-party services, including:

• E-commerce-platform services.
• Payment providers.
• Courier and logistics providers.
• Email and communications services.
• Analytics and performance services.
• Fraud-prevention or security services.
• Other technology or operational service providers.

Some aspects of those services may also be governed by the applicable third party's terms, policies, and privacy practices.

The use of third-party service providers does not remove any obligations that ZEVQILO is required to fulfil under applicable law.

24. Third-Party Links

Our website may occasionally contain links to third-party websites or services.

ZEVQILO does not control every third-party website and is not responsible for the content or practices of unrelated third-party sites solely because a link is provided.

Customers should review the applicable third party's terms and privacy practices before independently providing information or purchasing through an external website.

Nothing in this section affects responsibility that cannot lawfully be excluded.

25. Website Availability

We aim to keep the ZEVQILO website available and functioning properly.

However, uninterrupted or error-free access cannot be guaranteed.

Temporary interruptions may occur because of:

• Maintenance.
• Technical failures.
• Hosting or platform outages.
• Network problems.
• Security incidents.
• Third-party service failures.
• Circumstances outside our reasonable control.

Where such an issue materially affects an existing customer order, ZEVQILO will make reasonable efforts to investigate and provide an appropriate resolution.

26. Accuracy and Correction of Information

We make reasonable efforts to maintain accurate:

• Product descriptions.
• Images.
• Prices.
• Availability information.
• Shipping information.
• Promotional information.
• Store information.

Errors may occasionally occur.

Where an error is identified, ZEVQILO may correct the relevant website information.

Corrections will not be used to remove or unfairly restrict rights arising from an existing transaction or applicable law.

27. Limitation of Liability

Nothing in these Terms excludes or restricts:

• Liability that cannot legally be excluded.
• Mandatory consumer rights.
• Statutory remedies.
• Liability arising from fraud or other matters where exclusion is prohibited by law.

To the extent permitted by applicable law, ZEVQILO will not be responsible for indirect or consequential losses resulting solely from circumstances outside our reasonable control where ZEVQILO has otherwise fulfilled its applicable obligations.

Any limitation in these Terms applies only to the extent permitted under applicable law.

28. Privacy

Personal information collected through the ZEVQILO store is handled according to our Privacy Policy and applicable privacy requirements.

Our store uses third-party technology and service providers that may process information as necessary to provide e-commerce, payment, shipping, communications, analytics, security, and related services.

Please refer to our Privacy Policy for additional information.

29. Policies Forming Part of These Terms

These Terms should be read together with the policies published on our website, including where applicable:

• ZEVQILO 7-Day Replacement & Refund Policy
• ZEVQILO Shipping & Delivery Policy
• Privacy Policy
• Product-specific care instructions.
• Promotion-specific terms.

Where a policy contains more specific terms concerning a particular matter, that policy should be read together with these Terms.

Where there is a conflict with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

30. Consumer Grievances

ZEVQILO is committed to addressing consumer complaints fairly and promptly.

For order issues, replacement requests, refund requests, cancellations, delivery issues, or other consumer grievances, contact:

Email: support@zevqilo.in
Website: zevqilo.in

Grievance Officer: Pambhar Dixitkumar Dineshbhai
Designation: Founder & Grievance Officer
Email: support@zevqilo.in

Consumer grievances will be acknowledged within 48 hours of receipt and addressed within one month, or within any shorter period required by applicable law.

Where a formal consumer grievance is registered, ZEVQILO will provide a complaint or ticket reference number for follow-up and tracking.

Please provide your order number and relevant details where applicable.

The 48-hour acknowledgement and one-month grievance-redressal framework corresponds to the requirements applicable to e-commerce grievance mechanisms under India's Consumer Protection (E-Commerce) Rules.

31. Changes to These Terms

ZEVQILO may update these Terms from time to time to reflect changes in:

• Products.
• Business operations.
• Website functionality.
• Payment arrangements.
• Shipping arrangements.
• Policies.
• Services.
• Applicable legal requirements.

The Last updated date will be revised when material changes are made.

Changes will apply prospectively where appropriate.

Orders and transactions will remain subject to the terms applicable to them at the relevant time together with any mandatory rights available under applicable law.

32. Governing Law and Consumer Jurisdiction

These Terms and purchases made through the ZEVQILO store are governed by applicable laws of India.

Nothing in these Terms restricts any jurisdiction, forum, remedy, or dispute-redressal mechanism that a consumer is entitled to use under applicable law.

A customer may seek available remedies before a competent consumer commission, authority, tribunal, court, or other lawful forum where applicable.

33. Statutory Consumer Rights

Nothing contained in these Terms is intended to waive, restrict, exclude, or reduce any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law provides additional rights or remedies regarding defective products, deficient services, unfair trade practices, incorrect products, misdescribed products, refunds, delivery, or other matters, those rights will continue to apply.

Under the Consumer Protection Act, consumer redressal orders can include replacement of defective goods, return of the price paid, compensation and other remedies in appropriate cases.

Where these Terms conflict with a mandatory legal requirement, that legal requirement will prevail to the extent of the conflict.

34. Contact Us

For questions about these Terms, products, orders, payments, shipping, cancellations, replacements, refunds, or other store matters, contact:

ZEVQILO
Email: support@zevqilo.in
Website: zevqilo.in

Grievance Officer: Pambhar Dixitkumar Dineshbhai
Designation: Founder & Grievance Officer
Email: support@zevqilo.in

Please include your order number and relevant details when contacting us regarding an existing order.