Refund policy

ZEVQILO 7-Day Replacement & Refund Policy

Last updated: 12 August 2026

At ZEVQILO, we carefully inspect our jewellery before dispatch. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, you may request a replacement or other appropriate resolution in accordance with this policy.

ZEVQILO generally follows a replacement-first approach for eligible product issues. Where replacement is not reasonably possible, or where a refund or another remedy is required under applicable law, an appropriate refund or remedy will be provided.

This replacement-first approach does not restrict or override any statutory rights or remedies available to consumers under applicable Indian law.

1. Replacement Eligibility

You may request a replacement if:

• The product was received damaged.
• The product has a manufacturing defect.
• You received an incorrect product.
• You received an incorrect size, colour, design, or variant compared with what was ordered.
• The product received is materially different from the product shown, described, or agreed to at the time of purchase.

A replacement request under this policy should normally be submitted within 7 days from the date of delivery.

The 7-day request period under this policy does not restrict any longer period or additional remedy that may apply under applicable law.

2. How to Request a Replacement

To request a replacement, contact ZEVQILO within the applicable period through our Contact Us page or by email at:

support@zevqilo.in

Please provide:

• Your order number.
• Your name and contact details associated with the order.
• A clear description of the issue.
• Clear photographs of the affected product where reasonably required.
• Photographs of the packaging where relevant.
• Video evidence where reasonably necessary to investigate the issue.

An unboxing video is not automatically mandatory for every claim. We may request reasonable supporting evidence depending on the nature of the issue.

Please do not return or courier a product to us independently before receiving return instructions from ZEVQILO.

3. Condition of Returned Products

Where reasonably applicable, an approved return should include the product:

• In its original condition.
• With its original packaging.
• With tags, labels, or seals intact where applicable.
• With accessories, complimentary items, promotional items, certificates, or other components supplied with the order.

Products must not be substituted, intentionally damaged, materially altered, or returned incomplete.

Reasonable handling necessary to inspect a product after delivery will not by itself invalidate a legitimate claim.

4. Items Not Ordinarily Eligible

Our 7-day policy is not a general change-of-mind return policy.

A replacement or refund will not ordinarily be provided solely because:

• You changed your mind after receiving the product.
• You no longer like the design, style, colour, or appearance.
• You ordered the wrong size, colour, design, or variant and ZEVQILO supplied the item that was ordered.
• The product shows normal wear and tear from use.
• Damage occurred after delivery because of misuse, improper handling, improper storage, moisture, water exposure, perfume, cosmetics, chemicals, excessive force, impact, or other external factors.
• There is a minor colour or appearance variation caused by photography, lighting conditions, device displays, screen calibration, or similar factors that does not materially change the nature of the product.

These exclusions do not apply where the product is defective, incorrect, materially misdescribed, materially different from what was ordered, or where applicable law provides a right to another remedy.

5. Reverse Pickup and Return Shipping

For an approved claim involving a damaged, defective, incorrect, or materially misdescribed product, ZEVQILO will bear the reasonable cost of returning the affected product.

Where reverse pickup is available for your PIN code, we will attempt to arrange collection through an available courier partner.

If reverse pickup is unavailable, we may ask you to self-ship the approved product according to the instructions provided by ZEVQILO.

Where we request self-shipping for an approved eligible claim, reasonable return-shipping charges may be reimbursed after submission of valid courier proof or a shipping receipt.

Please retain your courier receipt and tracking details until the claim has been fully resolved.

6. Inspection of Returned Products

Once a returned product is received, ZEVQILO may reasonably inspect it to verify:

• That the returned product corresponds with the original order.
• That the reported issue is reasonably consistent with the claim.
• That all required components have been returned.
• That the product has not been substituted.
• That the product has not been intentionally damaged or materially altered after delivery.

The inspection process will not be used to unfairly reject legitimate consumer claims.

Where additional information is reasonably required, we may contact you before completing the claim.

7. Approved Replacements

If a replacement request is approved, ZEVQILO will provide the same product or variant where reasonably possible.

For an approved claim relating to a damaged, defective, incorrect, or materially misdescribed product:

• No additional product charge will apply.
• ZEVQILO will bear the reasonable delivery cost of the approved replacement.
• We will attempt to provide the same product or variant originally ordered.

If the same product or variant is unavailable, we may offer an appropriate alternative, store credit where accepted by you, or a refund, depending on the circumstances and applicable law.

Replacement processing and delivery times may vary depending on product availability, delivery location, and courier serviceability.

8. When a Refund May Be Provided

A refund may be provided where:

• A prepaid order is successfully cancelled before dispatch.
• ZEVQILO cancels an order after payment has been received.
• An eligible replacement request is approved but the replacement product is unavailable.
• We are unable to fulfil a paid order.
• A shipment is confirmed as lost in transit and an appropriate replacement cannot reasonably be provided.
• Goods are delivered later than the stated or agreed delivery schedule in circumstances where applicable law requires a return or refund, except where the delay results from force majeure or another legally recognised exception.
• A refund is required under applicable consumer law.
• ZEVQILO otherwise determines that a refund is the appropriate resolution for an approved claim.

Where the issue affects only part of an order, the refund may be limited to the affected product or portion of the order unless the circumstances reasonably require otherwise.

9. Refund Amount

Where a full refund is approved, ZEVQILO will refund the eligible amount actually paid by the customer for the affected product or order, including applicable taxes forming part of that amount.

Any discount, coupon, promotional offer, store credit, or other reduction applied to the original purchase will be taken into account when calculating the refund.

A refund will not ordinarily exceed the amount actually collected for the affected product or order.

10. Shipping Charges and Refunds

Original shipping charges will generally be refunded where:

• The entire prepaid order is successfully cancelled before dispatch.
• ZEVQILO cancels the entire order.
• The complete shipment is confirmed as lost in transit and a refund is provided instead of a replacement.
• An issue attributable to ZEVQILO reasonably requires the original shipping charge to be refunded.
• Applicable law otherwise requires the shipping charge to be refunded.

For a partial refund, the original shipping charge may not automatically be refundable where the remaining products were successfully delivered and the shipping service was substantially completed.

11. Refund Method

Approved refunds will normally be initiated through the payment system or payment gateway used for the original transaction and returned to the original payment method, wherever technically supported.

Depending on the original payment method, this may include:

• UPI.
• Debit card.
• Credit card.
• Net banking.
• Wallet.
• Another supported electronic payment method.

If a refund cannot technically be completed through the original payment method, ZEVQILO may contact you to arrange an appropriate verified alternative method.

For your security, ZEVQILO will never ask you to provide confidential payment authentication information such as your:

• UPI PIN.
• Card PIN.
• CVV.
• OTP.
• Internet-banking password.

Do not share such information with anyone claiming to process a ZEVQILO refund.

12. Refund Processing Time

Once a refund has been approved, ZEVQILO aims to initiate the refund within 5 business days.

After the refund has been initiated, the time required for the amount to appear in your account depends on the payment gateway, bank, card issuer, UPI provider, wallet provider, or other financial institution involved in processing the transaction.

These external processing times are outside ZEVQILO's direct control.

If a refund does not appear after a reasonable processing period, please contact us at support@zevqilo.in with your order number so that we can assist you.

13. Order Cancellation

Customers may request cancellation before an order is dispatched.

A prepaid order that is successfully cancelled before dispatch will be eligible for a refund of the eligible amount collected.

Submitting a cancellation request does not automatically guarantee cancellation.

If packing, fulfilment, handover to the courier, or dispatch has already occurred, we may be unable to stop the shipment.

Once an order has been dispatched, cancellation cannot be guaranteed.

Where an order has already been dispatched, the matter will be handled according to this policy and any applicable statutory rights.

14. Lost Shipments

If a shipment is confirmed as lost in transit, ZEVQILO will provide an appropriate resolution.

Depending on product availability and the circumstances, we may:

• Re-dispatch the product at no additional shipping cost; or
• Provide a refund if a replacement cannot reasonably be supplied.

We may first coordinate with the courier or logistics provider to confirm the shipment status before declaring a shipment lost.

15. Delayed Shipments

Delivery estimates are provided in good faith but may occasionally be affected by courier disruptions, weather conditions, natural events, strikes, government restrictions, serviceability issues, operational disruptions, or other circumstances outside our reasonable control.

If an order is delivered later than the delivery schedule stated or agreed at the time of purchase, please contact ZEVQILO so that we can investigate the delay and provide an appropriate resolution.

Nothing in this section limits a consumer's rights in relation to late delivery where such rights apply under Indian law.

16. Fraudulent, Abusive, or Manipulated Claims

ZEVQILO reserves the right to reasonably investigate claims involving suspected:

• Fraud.
• Product substitution.
• Manipulated or falsified evidence.
• Intentionally damaged products.
• Repeated misuse of the replacement or refund process.
• False statements concerning delivery or product condition.
• Other misuse of this policy.

We may reject claims that are reasonably established to be fraudulent or abusive.

This section will not be used to prevent, discourage, or unfairly reject legitimate consumer claims or statutory rights.

17. Statutory Consumer Rights

Nothing in this policy is intended to restrict, exclude, waive, or reduce any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides additional rights or remedies in relation to defective, deficient, incorrect, materially misdescribed, unsafe, or otherwise non-conforming goods, or in relation to delivery or related services, those rights and remedies will continue to apply.

Where there is any conflict between this policy and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

18. Consumer Grievances

ZEVQILO is committed to addressing consumer complaints fairly and promptly.

For questions, replacement requests, refund requests, cancellation requests, or consumer grievances, contact:

Email: support@zevqilo.in
Website: zevqilo.in

Grievance Officer: Pambhar Dixitkumar Dineshbhai
Designation: Founder & Grievance Officer
Email: support@zevqilo.in

Consumer grievances will be acknowledged within 48 hours of receipt and will be addressed within one month, or within any shorter period required under applicable law.

When a consumer grievance is formally registered, ZEVQILO will provide a complaint or ticket reference number that can be used for follow-up and tracking.

Please include your order number, contact details, and a clear description of the issue so that we can assist you efficiently.

19. Changes to This Policy

ZEVQILO may update this policy from time to time to reflect changes in our operations, services, payment methods, shipping arrangements, business practices, or applicable legal requirements.

Any changes to this policy will apply prospectively where appropriate.

Orders will remain subject to the terms applicable to them at the relevant time, together with any mandatory rights available under applicable law.

Where there is any conflict between this policy and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

20. Contact Us

If you have questions about this Replacement & Refund Policy or require assistance with an order, please contact:

ZEVQILO
Email: support@zevqilo.in
Website: zevqilo.in

Grievance Officer: Pambhar Dixitkumar Dineshbhai
Designation: Founder & Grievance Officer

Please provide your order number and relevant details when contacting us regarding an existing order.