ZEVQILO Order Cancellation Policy
Last updated: 10 August 2026
1. Cancellation Before Dispatch
Customers may request cancellation of an order before the order has been dispatched.
To request cancellation, please contact ZEVQILO through our Contact Us page as soon as possible and provide your order number.
A cancellation request is not considered complete until ZEVQILO confirms that the order was successfully cancelled before dispatch.
No separate cancellation fee will be charged for an order successfully cancelled before dispatch.
2. Orders Already Dispatched
Once an order has been handed over to the courier or marked as dispatched, cancellation can no longer be guaranteed.
If you contact us after dispatch, we will review the shipment status and advise you about the available options.
Customers should not assume that refusing delivery automatically constitutes an approved cancellation.
3. Refunds for Cancelled Prepaid Orders
If a prepaid order is successfully cancelled before dispatch, the eligible amount paid for that order will be refunded.
Where technically possible, the refund will normally be processed through the original payment method.
ZEVQILO aims to initiate an approved refund within 5 business days.
After initiation, the time required for the funds to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, wallet provider, or other financial institution.
4. Shipping Charges on Cancelled Orders
If the entire prepaid order is successfully cancelled before dispatch, any shipping charge collected for that order will also be refunded.
Where only part of an order is cancelled before dispatch, the final shipping treatment may depend on whether the remaining order continues to qualify for the applicable shipping rate or free-shipping threshold.
5. Cash on Delivery Orders
Cash on Delivery is available only if it is shown as a payment option during checkout.
If COD is offered, an unpaid COD order may generally be cancelled before dispatch by contacting ZEVQILO promptly.
Because no prepaid payment has been collected for an unpaid COD order, no payment refund would ordinarily be required.
Repeated misuse of COD, fraudulent orders, intentionally incorrect information, or repeated unjustified refusal of valid shipments may result in reasonable restrictions on future COD availability.
6. Changes to an Order
If you need to change any of the following after placing an order:
- Delivery address
- Product
- Size
- Variant
- Quantity
- Contact information
please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before dispatch, but changes cannot be guaranteed once order processing has begun.
In some cases, cancelling the original order and placing a new order may be necessary.
7. Cancellation by ZEVQILO
ZEVQILO may need to cancel an order in limited circumstances, including where:
- The product becomes unavailable.
- Inventory information is found to be incorrect.
- Payment cannot be verified.
- Order or delivery information cannot reasonably be validated.
- Suspected fraudulent or abusive activity is identified.
- A material pricing or technical error prevents reasonable fulfilment.
- Fulfilment becomes impossible because of circumstances outside our reasonable control.
If ZEVQILO cancels an order after payment has been successfully received, the eligible amount collected for that order will be refunded.
8. Product Issues After Delivery
Cancellation is different from a replacement or refund request.
If you have already received the product and it is:
- Damaged
- Defective
- Incorrect
- Materially different from what you ordered
please refer to our 7-Day Replacement & Refund Policy instead.
9. Refused Deliveries
Refusing a shipment after dispatch is not automatically treated as an approved cancellation.
Where a shipment is refused for reasons not attributable to ZEVQILO, the product, or the courier, any subsequent re-dispatch may be subject to additional shipping charges.
This does not affect customer rights where the shipment or product is defective, damaged, incorrect, materially misdescribed, or otherwise subject to a remedy under applicable law.
10. Contact Us
To request cancellation or an order change, please contact ZEVQILO through our Contact Us page as early as possible.
Please provide your order number and the relevant details so that we can review the request.
11. Consumer Rights
Nothing in this policy is intended to restrict or exclude rights available to consumers under applicable Indian law.
Where applicable law provides a mandatory remedy or protection beyond this policy, that legal requirement will continue to apply.