Shipping policy

ZEVQILO Shipping & Delivery Policy

Last updated: 12 August 2026

This Shipping & Delivery Policy explains how ZEVQILO processes, ships, tracks, and handles delivery of orders placed through our website.

By placing an order with ZEVQILO, you agree to the shipping terms described below, subject to any rights available to you under applicable Indian law.

1. Shipping Coverage

ZEVQILO currently ships orders within India only.

International shipping is not currently available.

Orders can be delivered only to locations and PIN codes that are serviceable by our available courier or logistics partners.

If we are unable to service the delivery address provided for an order, we may contact the customer to discuss an alternative resolution or cancel and refund the affected order where necessary.

2. Shipping Charges

Our current standard shipping charges are:

• Orders below ₹299: ₹79 standard shipping
• Orders of ₹299 or above: Free standard shipping

The applicable shipping charge, if any, will be displayed during checkout before the order is placed.

The eligibility threshold for free shipping is calculated based on the applicable order value after discounts or other adjustments shown at checkout.

Any shipping charge displayed and accepted at checkout will form part of the total order amount.

3. Order Processing

Orders are generally reviewed, packed, and prepared for shipment as soon as reasonably possible after successful order confirmation.

Most orders are normally processed within approximately 1–2 business days.

This normal processing period is included within our general 4–7 business-day estimated delivery timeframe and should not ordinarily be added separately to that estimate.

Processing may take longer during:

• Sundays or public holidays.
• High-order-volume periods.
• Promotional events or sales.
• Inventory verification.
• Payment verification where required.
• Operational disruptions.
• Circumstances outside our reasonable control.

If there is a significant processing delay that is likely to materially affect the estimated delivery timeframe, ZEVQILO will make reasonable efforts to notify the customer using the contact information associated with the order.

4. Estimated Delivery Time

For standard shipping within India, orders are generally expected to be delivered within approximately 4–7 business days from order confirmation.

The 4-7 business-day estimate generally includes normal order processing and courier transportation time.

This timeframe is an estimated delivery period and not a guaranteed delivery date, unless ZEVQILO expressly states otherwise.

Actual delivery times may vary depending on factors including:

• Delivery PIN code.
• Destination city, district, or region.
• Courier serviceability.
• Product or order processing requirements.
• Public holidays.
• Weather conditions.
• Transportation disruptions.
• Government restrictions.
• Courier network delays.
• Operational disruptions.
• Force majeure events.
• Other circumstances outside ZEVQILO's reasonable control.

Where a more specific estimated delivery date or delivery range is displayed during checkout, on the order-status page, or in an order communication, that estimate may apply to the relevant order.

ZEVQILO will make reasonable efforts to fulfil and deliver orders within the delivery timeline communicated to the customer.

5. Business Days

For purposes of this policy, business days generally exclude Sundays and applicable public holidays.

Courier operations may vary by location, and some courier partners may make deliveries on days that are not treated as standard business days by ZEVQILO.

6. Order Tracking

Where tracking is available, shipment tracking information may be provided through one or more of the following:

• Email.
• SMS.
• Order-status page.
• Courier tracking link.
• Another contact method associated with the order.

Tracking information may not update immediately after a shipment has been handed over to the courier.

In some cases, the first tracking scan may appear only after the parcel reaches or is processed by the courier's facility.

Customers should allow a reasonable amount of time for tracking information to become available.

7. Shipping Address and Contact Information

Customers are responsible for providing complete and accurate shipping information when placing an order, including:

• Recipient name.
• Complete delivery address.
• Landmark or additional address details where relevant.
• Correct PIN code.
• Active mobile number.
• Other information reasonably required for successful delivery.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact ZEVQILO as soon as possible at:

support@zevqilo.in

We will make reasonable efforts to update the address where possible if the shipment has not yet entered the courier network.

However, an address change cannot be guaranteed after processing, fulfilment, courier handover, or dispatch has begun.

ZEVQILO is not responsible for delays or failed deliveries resulting solely from materially incorrect or incomplete information provided by the customer, subject to applicable consumer rights.

8. Failed Delivery Attempts

Customers should ensure that:

• The delivery address is accessible.
• The recipient or an authorised person is available where reasonably necessary.
• The mobile number associated with the order remains active.
• Legitimate courier calls or delivery communications can be received.

A shipment may be returned to ZEVQILO if delivery cannot be completed because of circumstances such as:

• Incorrect or incomplete address.
• Incorrect PIN code.
• Recipient unavailable after reasonable delivery attempts.
• Customer cannot be contacted.
• Customer refuses a valid shipment.
• Delivery instructions supplied by the customer cannot reasonably be completed.
• Another customer-related delivery issue.

If a shipment is returned to ZEVQILO, we will review the circumstances and contact the customer where appropriate.

9. Re-Dispatch After Failed Delivery

Where a shipment is returned because of incorrect customer-provided information, customer unavailability, refusal of a valid shipment, or another reason attributable to the customer, ZEVQILO may offer re-dispatch.

An additional reasonable shipping charge may apply before re-dispatch.

Any applicable re-dispatch charge will be communicated to the customer before the parcel is shipped again.

Where the failed delivery is attributable to ZEVQILO, the courier, or another circumstance for which the customer should not reasonably bear the cost, we will provide an appropriate resolution without unfairly imposing additional shipping charges on the customer.

10. Delivery Delays

Courier or logistics delays may occasionally occur after an order has been shipped.

If tracking has not updated for an unusual period or your order has not arrived within the expected 4–7 business-day delivery timeframe, please contact:

support@zevqilo.in

Please include your order number so that we can identify the shipment.

ZEVQILO will review the available tracking information and, where reasonably necessary, coordinate with the relevant courier or logistics partner.

If delivery is materially delayed beyond the delivery schedule communicated for the order, we will provide an appropriate resolution in accordance with our policies and applicable law.

Nothing in this section restricts any statutory rights available to customers in relation to delayed delivery.

11. Lost Shipments

If a shipment is reasonably confirmed as lost in transit, ZEVQILO will provide an appropriate resolution.

Depending on product availability and the circumstances, we may:

• Re-dispatch the product at no additional shipping cost; or
• Provide a refund where a replacement cannot reasonably be supplied or another remedy is required.

Customers will not be required to pay for a replacement shipment where the original shipment is confirmed lost in transit through no fault of the customer.

Before declaring a shipment lost, ZEVQILO may coordinate with the courier or logistics provider and allow a reasonable investigation period.

12. Damaged, Defective, Incorrect, or Misdescribed Products

If an order is delivered but a product is:

• Damaged.
• Defective.
• Incorrect.
• The wrong size, colour, design, or variant compared with what was ordered.
• Materially different from the product ordered or described on our website.

please submit a request under our ZEVQILO 7-Day Replacement & Refund Policy.

Requests under that policy should normally be submitted within 7 days from the date of delivery.

The applicable conditions, evidence requirements, replacement process, refund process, and statutory-rights provisions are explained in that policy.

13. Shipping Costs for Approved Replacement Claims

Where a claim involving a damaged, defective, incorrect, or materially misdescribed product is approved, ZEVQILO will bear the reasonable cost of:

• Reverse pickup or approved return shipping; and
• Delivery of the approved replacement.

Where reverse pickup is available for the customer's PIN code, we will attempt to arrange collection through an available courier partner.

If reverse pickup is unavailable, the customer may be asked to self-ship the approved product according to instructions provided by ZEVQILO.

Where we request self-shipping for an approved eligible claim, reasonable return-shipping expenses may be reimbursed after submission of valid courier proof or receipt in accordance with our Replacement & Refund Policy.

14. Refused Shipments

Customers should not refuse a valid shipment solely as a substitute for an approved cancellation, return, or replacement request.

Where a valid shipment is refused for a reason not attributable to ZEVQILO or the courier, the order may be returned to us.

Any subsequent re-dispatch may be subject to an additional reasonable shipping charge.

This section does not restrict a customer's rights where:

• The shipment or product is damaged.
• The product is defective.
• An incorrect product was supplied.
• The product is materially misdescribed.
• A statutory right or remedy otherwise applies.

15. Order Cancellation

If you wish to cancel an order, please submit a cancellation request as soon as possible.

Orders may generally be cancelled before dispatch, subject to processing status.

Submitting a cancellation request does not guarantee cancellation.

Once packing, fulfilment, courier handover, or dispatch has occurred, we may be unable to stop the shipment.

Cancellation requests and any resulting refunds will be handled in accordance with our ZEVQILO 7-Day Replacement & Refund Policy.

16. Courier and Logistics Partners

ZEVQILO may use third-party courier and logistics providers to transport and deliver customer orders.

The specific courier used for an order may vary depending on:

• Delivery PIN code.
• Serviceability.
• Shipment characteristics.
• Operational availability.
• Courier performance.
• Other logistics considerations.

Although independent courier providers may physically transport the shipment, customers should contact ZEVQILO regarding unresolved order or delivery issues.

We will provide reasonable assistance and coordinate with the applicable courier where necessary.

17. Delivery Confirmation

A shipment may be treated as delivered when the courier's tracking system records successful delivery to the recipient, an authorised person, reception desk, security desk, or another appropriate delivery point associated with the shipping address.

If tracking shows that an order has been delivered but you have not received it, please contact ZEVQILO promptly at:

support@zevqilo.in

We may ask you to provide reasonable information necessary to investigate the delivery and may coordinate with the courier partner.

A courier-delivered status will not automatically prevent investigation of a legitimate non-delivery claim.

18. Force Majeure and Events Outside Reasonable Control

ZEVQILO will make reasonable efforts to fulfil orders within the communicated timeframe.

However, delays may occur because of circumstances outside our reasonable control, including:

• Natural disasters.
• Severe weather.
• Floods.
• Strikes.
• Civil disturbances.
• Government restrictions.
• Transport shutdowns.
• Epidemics or public-health emergencies.
• Courier network disruptions.
• Other comparable events beyond our reasonable control.

Where such an event materially affects an order, we will make reasonable efforts to communicate relevant information and provide an appropriate resolution.

Nothing in this section excludes any remedy that cannot legally be excluded.

19. Statutory Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to restrict, waive, exclude, or reduce any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides additional rights relating to fulfilment, delivery, defective goods, incorrect goods, deficient services, delayed delivery, non-delivery, or other matters, those rights will continue to apply.

Where there is any conflict between this policy and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

20. Contact Us

For questions about shipping, order processing, tracking, delivery delays, failed delivery attempts, lost shipments, or other delivery-related matters, please contact:

ZEVQILO
Email: support@zevqilo.in
Website: zevqilo.in

Grievance Officer: Pambhar Dixitkumar Dineshbhai
Designation: Founder & Grievance Officer
Email: support@zevqilo.in

Please include your order number and relevant details so that we can identify and review the shipment efficiently.