Frequently Asked Questions
What type of jewellery does ZEVQILO sell?
ZEVQILO currently sells fashion and artificial jewellery for women, including bracelets, pendant sets and Mangalsutra styles.
Is the jewellery solid gold?
No claim of solid gold is made unless a product page specifically states and verifies it. Many current designs use brass or stainless steel with gold-tone or micro gold-plated finishes. Check the material and finish details on each product page before ordering.
Are the stones natural gemstones or diamonds?
Unless a listing specifically identifies and verifies a natural or precious stone, stone details should be understood as decorative fashion-jewellery accents.
How should I care for fashion jewellery?
Keep jewellery away from water, perfumes, deodorants, lotions and harsh chemicals where possible. Wipe gently with a soft dry cloth after use and store pieces separately to reduce scratching and tangling. Read the full Jewellery Care Policy for general guidance.
How do I choose the right bracelet?
Look at the closure and fit information on the product page. Adjustable chain bracelets provide more flexibility, while hinged or structured bracelet styles fit differently. Product images can also help you judge the silhouette and proportion.
What is included in a pendant set?
The exact contents are listed on each product page. Many ZEVQILO pendant sets include one chain with pendant and one matching pair of earrings, but you should always confirm the package contents for the specific design.
Where can I find shipping estimates?
Available shipping options and delivery estimates are shown for your address during checkout. You can also review the Shipping & Delivery Policy linked in the website footer.
What is the return or replacement policy?
Eligibility and reporting requirements are governed by the current Replacement & Refund Policy linked in the footer. Review that policy before ordering so you understand the applicable conditions and time limits.
Can I cancel an order?
Cancellation requests are subject to the current Order Cancellation Policy. If you need help, contact ZEVQILO as early as possible after placing the order.
How can I contact ZEVQILO?
Use the Contact page. If your question relates to an existing order, include your order number and a clear description of the issue so the support request can be reviewed efficiently.